Refund policy

At Bandhej Bharat , we take great care to deliver quality products. As our items are apparel
and fabric-based products, we follow a strict No-Refund Policy.
1. No Refund Policy
We do not offer refunds on any orders.
Replacement is the only resolution, subject to eligibility conditions mentioned below.
2. Replacement Eligibility
Replacement will be provided only in the following cases:
Wrong product received
Product received in a damaged or defective condition
All replacement requests are subject to verification and approval.
3. Mandatory Parcel Opening Video
To be eligible for a replacement, customers must provide a parcel opening video that meets the
following criteria:
Recording must start before opening the package
Video must be continuous (no cuts, edits, pauses, or screen breaks)
Parcel label, opening process, and product condition must be clearly visible
Replacement requests without a valid parcel opening video will not be accepted.

4. Replacement Request Timeline
Replacement requests must be reported within 48 hours (2 days) of delivery.
Requests made after this period will not be considered, regardless of reason.
5. Items Not Eligible for Replacement
Replacement will not be provided for:
Minor colour variations due to screen or lighting differences
Slight variations in fabric texture or feel
Change of mind or personal preference
Expectations mismatch
Damage due to washing, wear, or improper handling after delivery
6. Condition of Product for Replacement
If a replacement request is approved:
Product must be unused, unwashed, and untampered
Original tags, labels, and packaging must be intact
Products returned in used or altered condition will be rejected and sent back to the customer.
7. Replacement Process
1. Contact us via phone, WhatsApp, or email within 48 hours of delivery
2. Share the parcel opening video for verification
3. Upon approval, return instructions will be provided
4. Replacement will be dispatched after the returned product is received and verified
8. Contact Details for Replacement Requests
Phone: Whatsapp us on  8530606830
Email: ibandhej@gmail.com